Falls Avenue Resort

Guest Service Agent

CA-ON-Niagara Falls
Front Desk/Guest Services
Job Status Type
Current Opportunity


Reporting to the Front Office Manager, this position is responsible for performing a variety of activities to ensure the smooth and efficient operation of the Front Office.


This includes: To greeting and welcoming guests upon arrival, accepting payments for all guests' and posting miscellaneous charges as requested, issuing key to lockers and receive payment any other duties as assigned.


  • Excellent interpersonal and communication skills when dealing with guests both internally and externally.
  • Demonstrated professional telephone manners.
  • Excellent organizational and time management skills and the ability to work under pressure.
  • Ability to work independently with minimal supervision as well as cooperatively within a team setting.
  • Must be able to stand and exert well paced mobility.
  • Provide a high standard of customer service.
  • Attention to detail.
  • Related College Diploma or the equivalent in education and experience.


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